When mobile meets mobile

When a mobile telecom provider meets a mobile crowdsourcing platform, exciting possibilities can be realised. Three UK has joined forces with Roamler UK to execute in-store performance checks nationally. The Roamler mobile crowd will execute up to 5.000 mystery shopping visits in the Three Retail stores over the coming year, making Three UK the first European mobile company to measure its performances through mobile crowd-sourcing. Roamler, the leader in crowd-supported solutions for businesses, has put an advanced scoring system in place, that will allow the ‘on-demand’ mystery shoppers to provide the company with detailed and real-time information, directly through their smartphones.

David Viles, Managing Director of Roamler UK, commented: “We are absolutely delighted here at Roamler UK with our new partnership with Three Mobile. It is an exciting time for us both and the synergies between our businesses and the approach towards future solutions is a very good fit. It is excellent that we were able to come together, share thought leadership and co-create a new solution for mystery shopping that will enable us to improve customer satisfaction across the estate!”

Also Mithun Shetty, of Three UK, is happy to be working together and stated: “Three being the challenger brand, we were looking for a partner who would challenge our way of thinking, support our lofty ambitions and share best in class practices to fuel our growth and experience goals. Roamler has been an excellent fit for us in the way they think, create simple and effective solutions and truly partner with Three to improve our customer experience across our Retail estate. ”

New chapter

The recently signed contract with Three is not the only major development for Roamler UK. Roamler UK are now a stand-a-lone trading business that have recently moved from Reading to Birmingham, with a new, private office space in the renowned Alpha Works Tower. Roamler UK are developing new solutions rapidly and are meeting a growing list of clients needs on a daily basis. Exciting times ahead!