Frequently asked questions

Support Centre

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Roamler has a team of employees for reviewing tasks. Between 9 AM and 8 PM they will check your task to see if your photos and answers meet the requirements of the task. We will often comment on your submission or ask you a question about it. We think it is great if you respond to our feedback and questions!

There can be different reasons why you can’t see any task in the list. It might be due to the fact that there are no more tasks available in your area, or related to the phone you are using. We advise you to run a quick check on the following:

Are your search range settings correct? Do you have the latest version of the app?

  • Is the software on your phone up-to-date?
  • Is the GPS service on?
  • Is your internet connection working?

If everything is working and you still can’t see any tasks, contact us via - the app’s Message menu.

For some tasks we might only need a specific amount of locations to be visited. In this case, should there be enough locations reserved, the other ones will disappear from the list in the task menu. If a task in one of those locations gets cancelled by a Roamler, or a submission is rejected by our reviewers, this location will be visible again within the task list.

Based on your location, the app shows you the nearest available tasks. For that GPS is required. Turning on location services will allow us to send you push messages about the tasks nearby. When using an iPhone you can choose to activate the location services only while using the app, as well as de-activate them completely (in which case you won’t be able to see any tasks in the list). Location services can cause a more rapid battery consumption.

You can cash out via your profile page in the app, by clicking ‘payout’. Roamler works with PayPal. You can cash out anytime you want. When you cash out with more than £20 in your account, Roamler will pay the transaction fee. For a cash out of £20 or less, you will be charged with the transaction fee (2%). Up to £50, money is transferred to your account almost instantly. Higher amounts need to be checked by the Roamler team first, but the payment is usually transferred within a day.

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Retail

Roamler has a team of employees for reviewing tasks. Between 9 AM and 8 PM they will check your task to see if your photos and answers meet the requirements of the task. We will often comment on your submission or ask you a question about it. We think it is great if you respond to our feedback and questions!

In case your task isn’t accepted, you always receive a message with an explanation. Your task may not have been accepted because

  • the photo was blurry
  • it didn’t meet the task requirements
  • your answers don’t match the photos
  • the location isn’t correct
  • There was a recognisable face of another person in your picture(s)

If you have questions about your rejected task you can contact us through the app Message menu.

The number of tasks you can reserve simultaneously is dependent on your experience level. In level 1 you can reserve 1 task at a time, in level 2 you can reserve 2 tasks simultaneously, in level 3 you can reserve 3 tasks at a time and so on.

For some tasks we might only need a specific amount of locations to be visited. In this case, should there be enough locations reserved, the other ones will disappear from the list in the task menu. If a task in one of those locations gets cancelled by a Roamler, or a submission is rejected by our reviewers, this location will be visible again within the task list.

Due to network problems (this often happens inside a store) it is possible that you can’t submit the task immediately. Try sending the task again (outside for example). Make sure that your task is sent because, depending on your level, you might not be able to accept a new task.

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Tech

No. By registering with Roamler you are making no commitment.

Some clients require qualifications, certification or Diplomas for certain tasks. We will ask for these during the registration / onboarding process. If you believe that you have an equivalent certificate / qualification, then please contact the Support Team. It is essential that all installers have a clean / clear DBS certificate (the Support Team will be able to help with this process).

No, as part of the Registration / Onboarding process we will ask for specific documentation, however as a professional / company, we expect you to be compliant with all relevant legislation and have up to date documentation.

No, but you will be required to accept our Terms & Conditions (these can be found in our Ts & Cs section). You will also sign these as part of accepting each task.

As a professional tradesperson we would expect you to have the necessary tools & equipment to carry out the tasks relevant to your experience (as advised in the registration and onboarding process), including any mandatory PPE. Any specific equipment required will be provided where required. All tools & equipment must be fit for purpose and safety checked in line with legislation.

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Care

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