frequently asked questions

Support for Roamlers

Language: NL | EN | FR | DE | IT | ES | TR

About the tasks

I’ve completed the Welcome task, and now?

After completing the Welcome task, wait for the approval of the Roamler Team. We will notify you with a message. You are now in level 1 and will have different tasks to complete. Each task you submit will be reviewed by our team and accepted if correct. By successfully completing tasks, you will unlock new ones and proceed to level 2, where more paid tasks are available.

When can I start earning money?

You begin in level 1 and start with the Welcome task. By completing the Roamler Academy tasks, you will learn more about performing tasks for Roamler. Starting from level 2 (from 500 XP) you will get access to more paid tasks and start earning money.

Why was my task rejected?

In case your task isn’t accepted, you always receive a message with an explanation. Your task may not have been accepted because

  • the photo was blurry
  • it didn’t correspond to the task description
  • your answers don’t match the photos
  • the location isn’t correct
  • There was a recognizable face of another person in your picture(s)

If you have questions about your rejected task you can contact us through the app Message menu.

Why can’t I accept multiple tasks at a time?

The amount of tasks that you can reserve simultaneously is dependent on your experience level. In level 1 you can reserve 1 task at a time, in level 2 you can reserve 2 tasks simultaneously, in level 3 you can reserve 3 tasks at a time and so on.

Some of the tasks have suddenly disappeared, how can that be?

For some tasks we might only need a specific amount of locations to be visited. In this case, should there be enough locations reserved, the other ones will disappear from the list in the task menu. If a task in one of those locations gets cancelled by a Roamler or gets rejected by our reviewers, this location will be visible again within the task list.

Upon send a task I received an error. What does this mean?

Due to network problems (this often happens inside a store) it is possible that you can’t submit the task immediately. Try sending the task again (outside for example). Make sure that your task is sent because, depending on your level, you might not be able to accept a new task.

I live in a city and tasks are often gone quickly, why is that?

Cities are usually populated by many active Roamlers. That’s why locations inside cities tend to be completed pretty quickly. Most paid tasks are visible in the task list from the night before. This way you will know which are going to be available for you the next day.

I don’t see any tasks, what should I do?

There might be different reasons why you can’t see any task in the list. It might be due to the fact that there are no more tasks available in your area, or related to the phone you are using. We advise you to run a quick check on the following:

  • Do you have the newest version of the app?
  • Is the software on your mobile up-to-date?
  • Is the GPS service on?
  • Is your internet connection working?
  • If everything is working and you still can’t see any tasks, contact us via the app’s Message menu.

What do I do if the location of a task is not correct?

Should you notice that an address isn’t correct or that a pin isn’t plotted at the right location, please notify our Support team through the app Message menu. We’ll try to make the adjustment to the location as soon as possible.

An address that is specified in the task, unless otherwise stated, is leading. If the pin in the task is not in the exact position, perform the task according to the address given in the location list. Report the discrepancy between the address and the location pin in the notes section of the task. Please explain where was your photo taken, and why you were unable to take it at the location indicated by the pin. We will take this information into consideration when reviewing the task. Should you find a different store at the address listed in the task, or should the correct store be under renovation, take a photo of the front of the building in which this is clearly visible.

How can I prevent my tasks from being rejected?

At Roamler we always make sure we provide our clients with the most accurate data. For this reason you will get a rejection if:

  • Your task was not completed at the correct location
  • Photos are not clear (taken from too far away, blurry, too dark/too light)
  • Photos don’t fit the requirements of the task description
  • Photos are taken from computer screens, other photos or from photos that you previously took (unless explicitly stated that it is acceptable)
  • Your submission contains inappropriate or explicit photos
  • You didn’t give enough motivation in an answer (please check the minimum number of words requested)
  • Your answers do not match your photos
  • You submit a photo taken from inside a car

We accept tasks that:

  • Contain clear and bright photos
  • Comply with the instructions in the task description
  • Have motivated answers to the questions
  • Show creativity and originality (if requested to do so)

Other tips:

  • Don’t include people in the photos without their permission
  • Read the task description well

How quickly do I have to complete a task after I have accepted it?

After accepting a task you mostly have 2 hours to perform it, after which the task will expire and become available to other Roamlers. Expired tasks will disappear from your task list. If you can’t complete the task within 2 hours, you can cancel it and, if still available, perform it later. If you accidently let the task expire you can send us a message via the Message menu in the app. We can reset the task for you so that you can complete the task.

How do I know if new tasks are available?

We keep you up to date about new tasks through push messages. For this reason your locations based services need to be on. Also make sure to regularly check the task list. A preview of tasks going live the next day is often shown there.

Can I use my camera roll for a task?

For most paid tasks we need the location information of the photo and you have to take a photo at the correct location. Only certain tasks allow you to choose a photo from your camera roll. Should this be the case, it will be explicitly stated in the task description.

Are you allowed to take photos for Roamler?

In most stores, bars, restaurants etc., you are allowed to take photos as long as you don’t bother employees or shoppers. In any case it is the shop owner who determines whether photos can be taken inside his store or not. If an employee indicates that photos cannot be taken, please respect that and let us know.

Always remember to take the unwritten rules into account while taking photos; ask before you take a photo which show people and make sure you don’t bother anyone while performing Roamler tasks.

Where can I give feedback?

You can give us feedback via the app or via email. For a quick answer, we suggest you to reach us via the app.

About the app

Who can use Roamler?

Roamler is available for iOS and Android. Anyone with a smartphone can use Roamler to complete fun challenges and earn some extra money.

How can I become a Roamler?

In order to grant our crowd a fair amount of available tasks, you might be requested to complete your registration with an invite code. This is necessary in those areas that are highly populated with Roamlers. Roamler does not manage invite codes but those are automatically given Roamlers when they hit a new level (starting from level 3 on) and as additional reward on some of the tasks. Look online for communities of users to request an invite code.

Please note Roamler is by no means connected to any of those communities and/or individuals. Invite codes are not meant to be sold.

Where can I use Roamler?

Tasks are available in all marketplace; from supermarkets to drug stores, from bars to tank stations. Roamler operates in the UK, the Netherlands, Germany, France, Belgium, Spain, Italy, Sweden, Poland, Turkey and Chile. If you are visiting one of these countries and have their local languages added to your settings, you can also perform paid tasks there.

Something went wrong with registering

If something went wrong with the registration process, please contact your local Support team. (Contact details are available in the Contact section). If you couldn’t register because you need an invite code, check our Facebook page, as well as other online communities of users, to ask for one.

Something went wrong with my login

After registration you may not be able to login because you have forgotten your password. In this case, you can request a new password through the app or on my.roamler.com. If you accidentally specified a wrong email address, please reach out to our local Support team. (Contact details are available in the Contact section).

In case you haven’t submitted any tasks in the past 4 months, your account will be deactivated and you will not be able to login. To re-activate your account, please contact our local Support team.

How can I cash-out my balance?

You can cash-out via your personal page on my.roamler.com by clicking ‘cash-out’. Roamler works with PayPal and bank accounts (the latter is currently only available in EU countries). You can cash-out anytime you want. When you cash-out with more than 20 euros/pounds in your account, Roamler will pay the transaction fee. For a cash-out of 20 euros/pounds or less, you will be charged with the transaction fee (2%). Up to 50 euros/pounds, money is transferred to your account almost instantly. Higher amounts need to be checked by the Roamler team first, but the payment is usually transferred within a day.

When do I receive my money and XP’s on my account after I have submitted a task?

As soon as your task is approved by the Roamler team, you will be rewarded the money and XP for completing the task. Your task will be approved if it meets all of the requirements. Between 9 AM and 8 PM you will usually receive a response to your message or task within four hours. After 8 PM you will receive a response the next day.

Who looks at my submissions?

Roamler has a team of employees for reviewing tasks. Between 9 AM and 8 PM they will check your task to see if your photos and answers meet the requirements of the task. We will often comment on your submission or ask you a question about it. We think it is great if you respond to our feedback and questions!

What do the levels mean?

With Roamler you can earn Experience Points (XP) and money. The more XP you collect, the higher your level will be. You start at level 1 by performing training tasks that will allow you to learn about the different facets of Roamler. In order to advance further you have to perform every task in level 1. From level 2 on, you will access paid tasks and be free to choose the ones you want to complete.

Each new level will unlock more paid tasks and give you more privileges, such as accepting multiple tasks at the same time and receiving invite codes.

For instance, a level 5 Roamler can accept 5 tasks at the same time and automatically gets 3 invite codes to send out. A level 8 Roamler can accept 8 tasks at the same time and get 6 invite codes to send out and so on.

Why is the amount of XP in my ranking lower than in my account?

The ranking is based on your activity from the past 7 days. The amount of points in your ranking is therefore lower than the total points in your account. Your total amount of XP can be found in the app under account, or in your dashboard on my.roamler.com.

Why is Roamler using information about my location (even when I’m not using the application)?

Based on your location, the app shows you the nearest available tasks. For that GPS is required. Turning on location services will allow us to send you push messages about the tasks nearby. When using an iPhone you can choose to activate the location services only while using the app, as well as de-activate them completely (in which case you won’t be able to see any tasks in the list). Location services can cause a more rapid battery consumption.

How about my privacy?

Roamler offers location based tasks. Therefore we want to know where you are; so that you can receive automatic push messages when you are close to a task. For tasks you submit, we need to know whether you were at the correct location. These details and personal information will never be shared with a third party. Your name and details are not visible for the client.

How can I send Roamler a message via the app?

To send a message via the app, go to the Message menu. Use this function to submit questions or issues with a task, or to respond directly to the feedback provided by our Review team to the tasks you have submitted. Your message will be received by the Roamler team member who is currently reviewing tasks.

What does “friend” mean for Roamler?

With Roamler you can connect with other members of the community by sending them a friend request. If accepted, you will be able to see and react on your friends’ tasks via the Activity menu in the app. Would you like to add new friends or maybe end a friendship? Check My Friends in the Profile menu.

I want to stop using Roamler, what should I do?

After 4 months without submitting tasks, your account will be automatically deactivated and you will no longer be able to login. Before proceeding with the deactivation, we will send you 3 reminder emails to invite you to cash-in your rewards. In case you want to de-activate your account immediately, please contact our local Support team.

Please be aware that, despite being inactive, you might still receive updates and newsletters via email. You can easily unsubscribe from those by clicking the Unsubscribe link at the bottom of the page.