What is Roamler?

Roamler is an iPhone application, which you can make money with by performing tasks. These tasks are assigned to you based on your location. Some of the tasks can also be performed at your home or out on the street. For each successfully submitted task you will receive Experience Points. For some tasks you will also receive a sum of money. A task could be to take a picture, fill out a checklist or to write a review. The tasks will be set by companies like Heineken or TomTom.

Why should I use Roamler?

Aside from earning money by completing tasks, Roamler is also challenging and fun. For every successfully submitted task, you'll earn Experience Points. As you earn these Experience Points, you can also collect badges. The higher your rating, the more complex the tasks will get, and the higher the amount of money you can make. Roamler makes your world a challenging playground!

How to use Roamler?

Roamler is currently only available for iPhone 3GS and iPhone 4. Future plans are to make the Roamler app available for other smartphones as well. Keep track of the developments on Twitter, @RoamlerUK. If you are an iPhone user, Roamler is still only available by invitation. We are stimulating a moderate growth in order to ensure the quality of our application. If you want to join us and get an invite, please sign up at Roamler.com. More information will be provided to you when your invite is available.

Where do I use Roamler?

The tasks Roamler sets out are to be performed across the country (the Netherlands). You will find tasks at your local grocery store, at a market, or even in your own living room. We are working hard on making Roamler available in Europe and in the rest of the world.

What about my privacy?

Roamler offers location-based tasks and sends push messages when a new task is available in the area. Because of this, we need to use information on your location. Your personal information will never be shared with third parties.

Who was invited to be a First50 and a First500?

From June 1st until June 10th Roamler was tested by a group of users spread all over the Netherlands: the First50. These users were invited by Roamler to use the app in the first phase so they could contribute to the development of the concept. Among this group of First50 members were business people, bloggers and employees of our launching partners. These users provided valuable information on the usability and development of Roamler, wrote about Roamler on their blogs and brought us in contact with possible new clients.

Some of the First500 were invited by a First50 member. The First50 members received a few invites and it was their decision to spread them wisely, at their discretion. Furthermore, the first people to sign up for the app were invited to be a First500 Roamler member. The Roamler community is still growing, but only by invitation. These invites are now spreading through registration, moderating the growth to guarantee quality to our Roamlers and our clients.

Where can I give feedback to Roamler?

You can give us feedback via email, the app, or on the website; whatever you prefer. The easiest way to give feedback is via the website (using the FEEDBACK button on the left): on this page, you will find feedback and ideas from other Roamlers and you can read the reactions of the Roamler team.

How can I get a job at Roamler?

Roamler is a growing company and can use new employees. Vacancies can be found on the website under Jobs. Open applications can be sent to jobs@roamler.com.

Something went wrong with my login

After registration you may not be able to log on because you have forgoten your password. If so, you can request a new password whitin the app. When you accidently specified a wrong e-mail address, you can contact the Roamler team at support@roamler.com.

Why does Roamler need my name and picture?

Roamler is set up as a mobile workforce: using the app makes you a part of Roamler. Because we work with real people who can make real money we would like to know who you are and what you look like. This is why we ask for your name and a clear picture.

I submitted a task, but did not receive any money or Experience Points

Cash and Experience Points will be rewarded when your task has been verified. Only tasks executed at the right location and displaying the asked objects will be accepted. Tasks submitted between 8 a.m. and 9 p.m. will be reviewed within four hours. Tasks submitted after 9 p.m. will be reviewed the next morning. Your account in the app is not yet automatically updated; you can update it by clicking the refresh button on the top right, under ‘account’. This allows you to view the Experience Points and the money you have earned.

Why is there a difference between experience points in ranking and account?

The ranking is based on your activity in the last seven days. Because of this, your experience points are lower than the points showed in account. Your total number of experience points can be found in account (in the app) or in dashboard on www.roamler.com.

I want to cash-out my balance

You can cash-out your balance whitin the app (account) or on your account on Roamler.com. Click the button 'cash-out'. Roamler works with PayPal, so you need a PayPal account first. You can cash-out any time you want. When you cash-out 20 euro's or more, Roamler will pay the transaction fees. Below 20 euro's cash-out, you will be charged for the transaction fee.

Why is Roamler constantly using information about my location (even when I’m not using the application)?

Your location service (based on masts) gives Roamler an indication of your whereabouts. Based on your location, Roamler will be able to send you push messages about available tasks. If you turn off your location service, you will not be able to see the location based tasks in Roamler. Using this location service provided by Apple could cause your battery to run out sooner than it normally would. If you close the app while operating in a task description screen, the battery runs out sooner. Make sure you leave the app from another screen. Another option is to turn off the location service when you are not on the move, for example when you are at home. This way, your battery will last longer and you can continue to use Roamler. Read more about the compass needle (in Dutch) on our blog.

Is it always allowed to take pictures for Roamler?

Always remember common courtesy when taking pictures. Ask for permission if you want to photograph people from up close. When you are in a store, the owner will determine if it’s okay to take a picture. When a staff member tells you that it is not allowed to take any pictures, please do respect this and let us know.

What does 'inbox' mean?

You can receive automatically sent push messages from Roamler, but also personal messages from our staff. All of these messages will be received in your inbox. If you have any questions or comments, please let us know through the app. Your message will be directly sent to Roamler.

What do the levels mean?

With Roamler you can earn Experience Points. The more Experience Points you collect, the higher your level will be. A higher level means more challenging tasks (meaning a higher financial compensation and more Experience Points).

• Level 1 - up to 500 points

• Level 2 - starting at 500 points

  You can accept up to 2 jobs

• Level 3 - starting 1.750 punten

  You can accept up to 3 jobs

• Level 4 - starting 4.250 punten

  You can accept up to 4 jobs

• Level 5 - starting at 8250 points

  You can accept up to 5 jobs

• Level 6 - starting at 14.250 points

  You can accept up to 5 jobs

• Level 7 - starting at 23.250 points

  You can accept up to 5 jobs

What is the meaning of the badges?

Here you’ll find an explanation of the badges you can earn:

• Country Roamler (you have performed tasks in three different cities)
• Cheetah (you have performed the task within an hour after the release)
• Hyperactive (more than 3 tasks performed in one day)
• First! (you were first to perform a task)
• Careertiger (you are on a higher level)
• WallOfFamer (you have performed over 10 tasks)
• First500 (you are one of the first 500 Roamlers)
• First50 (you are one of the first 50 Roamlers)
• Connector (You have over 10 friends)
• SuperPromotor (you recruited a new member)
• Talent (you have completed your first scout task)
• Sherlock (you have completed your first explorer task)
• Lazyboy (you have completed your first couch task)
• Treasurehunter (you have completed your first secret task)

How can I send a message to you with the app?

You can send RoamlerHQ a message by clicking on Inbox on the top right of the text balloon. We read all messages. If you want to react to the comments from the RoamlerHQ, or if you have questions about a task, the app is the best way to reach us. Your reaction will immediately get to the person who is checking the tasks at that moment.

What is the 'Bootcamp to level 2'?

Roamlers start at level 1 with various tasks. By successfully completing a task, you can unlock other tasks. This way (if the tasks are completed successfully), you can get to level 2, where more paid tasks are available. Make sure you dont reject the job, in that case you won't be able to finish the Bootcamp.

When will I start making money?

You will start at level 0. After performing the welcome assignment, you will enter level 1. From that moment on you'll be able to execute the tasks Roamler has available. Starting at level 2 (from 500 Experience Points) you will get to perform paid tasks.

How will I be informed of new tasks?

Roamler will send you a push message when you are near an assignment. To get these messages, make sure your location service is turned on. Another way to find out about new tasks is to check out the ‘assignments’ screen (refresh with ‘pull down’). We will announce new tasks through @RoamlerNL or by sending a push message in the app.

I have a problem submitting my task

Because of network problems inside buildings, it might not be possible to submit your task immediately. Please try again later, for example when you are outside. Make sure you submit your task. Depending on your level, it might not be possible to accept another task. We are working on improving this process. You may want to perform a task that has already been completed by someone else. When you open your list of available assignments, it is not directly up to date. Refresh your task screen by hitting pull down to ensure a task has not already been completed. If you are still having trouble submitting your tasks, please contact us through the app (see Inbox), or e-mail us at support@roamler.com.

I cannot accept multiple tasks simultaneously

The amount of tasks you can accept in Roamler depends on your level. In level one, you can accept one task at a time; level three allows you to accept three tasks at a time. The maximum number of tasks you can simultaneously accept is five. You guessed it; in level five and up.

Why was my submitted task rejected?

If your performed task is rejected, you will receive a push message with an explanation why your submitted task was rejected. This could be because the photo does not match the description or because the location where the picture was taken is incorrect. If you still have questions about your rejected task, please contact us though the app, or send an e-mail to support@roamler.com

I accepted a task, but it shows up as incomplete in my ‘history’. Why is this?

When this happens, the time allowed for the task has probably elapsed. When you accept a task, you have two hours to complete it. By accepting a task, you ‘hold’ it. This is convenient when the task can only be completed by a certain number of Roamlers, or for scout tasks (location bound tasks) which are usually limited to one per location. If you think you will not be able to complete the task within two hours, you can always cancel it and complete it later (unless it has been completed by another Roamler).

What can Roamler do for my company?

Roamler has several possibilities for brands, companies and individuals to make the Roamler community work for them and get the instant information they are looking for. For examples, read more about this topic at companies or contact Nienke van ‘t Schip at sales@roamler.com.